Tech Support is the tech equivalent of customer service.
If there is a tech problem then they are the ones to help you.
Yesterday all day was spent dealing with a technical problem.
Talked to tech support in the morning about the issue.
It had been building for a while and had kept putting off talking to tech support and dealing with it.
Finally, the time came that this had to be taken care of.
Spoke with support in the morning and they helped with the situation.
There was also need to take care of billing on our end before they could make changes to our account.
Since it was Friday, told them that it’d be taken care by the next business day.
In the afternoon, the bill was taken care of but tech problem was still there.
Contacted support again to tell them the service wasn’t working.
They looked into the issue, were able to make a change and did a reset on their end.
Everything finally was working again.
Most times when we buy a product or subscribe to a service; basic technical support is included at no cost.
We should use that when we need it, especially if it’s included at no extra cost.
Geek learns a lesson that you don’t procrastinate thinking you’re so Geeky & don’t need help.
Had support not been contacted, would’ve continued to be upset over this trouble.
Also, it would’ve caused more problems in the long run including swamped with needing to get caught up on work for clients.
There are times even Geeks have to ask for help with tech problems & not procrastinate dealing with technical glitches.
All is well again with Tech running smoothly again here at VYA.
~Saturday Geek where our Tech Tips take you from Zero To Hero~