Customer Service FIRST
Customer Service FIRST words said to me last week by a grocery store stock clerk.
Had been looking for a food product & couldn’t find it. Now for a small grocery store it sure was busier than usual.
Saw this staff member unpacking boxes & asked him for help.
He walked around the store until he found exactly what I was looking for & that had been in front of my face (isn’t it always?) on the side at the front of the aisle.
Thanked him for help & for taking him away from re-stocking shelves.
He just smiles & says that’s what we’re here for.
Told him how when I used to work in stores & was stocking shelves; customers would always approach me & ask for help finding something.
Then my boss would always ask why the shelves weren’t finished being stocked & I’d say that I’d been helping customers.
This grocery stock clerk just smiles & says Customer Service FIRST.
It was very nice to hear that as a customer & he is right!
That’s the policy we employ in our company is to give good customer service.
Bad customer service means no sale made & that means no profits.
After a lifetime in the customer service field; notice the level of service whenever I’m in a store or purchase a product.
That store has won me over. The staff are quite helpful & courteous.