During and right after public holidays; customer service operates on holiday hours.
Customer Service Holiday Hours can sometimes be extended or in some cases shortened so staff can be with their families.
For any essential service; they are a 24hr operation. That’s police, fire and ambulance emergency response teams & dispatch centres.
Coming back from any type of public holiday break doesn’t compare to winter customer service contact from December to just after New Years.
It is a very stressful time for customer service in person as well as phone/internet.
Please keep in mind it’s a stressful time after the holiday as well.
There may be long waits.
For this reason, many stores don’t accept returns until early January.
If going to make any purchases; go early in the day if possible & avoid the rush of customers. This is especially if you’re an impatient or timely person; avoid future aggravation.
Should going to buy be a must; please give yourself extra time to get there safely, to get through the customer lineups and also extra travel time to return home safely.
For online or telephone customer service; their waits can be upto 30 minutes at times.
If not urgent need & you can avoid it until after the first ten days of January; then please do.
You’ll be thankful for saving yourself and the customer service reps from stress of the post holiday season.