Ask Customer Support to assist
Last week was looking at an online service & needed to ask customer support.
It was actually another social media scheduling service with some enhanced features. Couldn’t find the answers in their Frequently Asked Questions (FAQ) so had sent off a request to their customer support.
The autoresponse was that they answer within a few hours. Indeed they did get back to me quickly.
I asked the questions I needed & even learned something that I didn’t know.
Just as both Facebook as well as LinkedIn both have personal profiles and business pages; so does Google Plus.
It was suggested recently how it’s good for SEO to publish social media posts on Google Plus.
Asked this social media scheduling service when they said Google Plus is that the personal profile or business (fan page)?
Was happy to learn Google Plus has changed their API (fancy word for access).
They now allow third party apps to publish postings to personal profiles. Wonderful news!
Have yet to try out this new scheduling program and I’m confident we’ll love it.
Had I not taken the time to contact the company and ask questions then I wouldn’t have learned any of this or gotten answers I needed about this service.
Sometimes extra information or resources on services we want to use are available but we have to ask.
Had a similar situation with an email newsletter program some of our clients use.
Couldn’t find the answer so contacted the service to ask customer support.
And they happily gave us the answer that yes, what modifications we’d asked about was available.
The role of customer support whether online or by telephone is to assist customers.
We don’t learn unless we ask & if we don’t contact customer support with our questions; their jobs will not exist.